Effective Date: 29 November 2025 This Refund Policy explains how Aero‑Dash (“we,” “us,” “our”) handles payments, cancellations and refunds for services provided through our peer‑to‑peer delivery platform (“Platform”). By using the Platform as a Sender or Pilot, you agree to abide by this Policy. 1. Payment & Escrow When a Sender books a delivery, the total cost—including the delivery amount offered to the Pilot and Aero‑Dash’s service fee—is charged to the Sender’s payment method and held in an escrow account. Payment will be released to the Pilot after the Sender confirms that the item has been received in satisfactory condition. 2. Cancellations 1. Cancellation by Sender Before Match. If a Sender cancels the delivery request before a Pilot accepts, the Sender will receive a full refund of the delivery amount and service fee. 2. Cancellation After Match But Before Pick‑Up. If a Sender cancels after a Pilot has accepted but before the item is picked up, the Sender will receive a refund of the delivery amount minus a cancellation fee equal to 10% of the delivery amount (to compensate the Pilot for reserved capacity). Aero‑Dash’s service fee is non‑refundable once a match is made. 3. Cancellation by Pilot. If a Pilot cancels after accepting a delivery request but before pick‑up, the Sender will receive a full refund. Repeated cancellations by Pilots may result in penalties or suspension. 3. Delivery Issues & Non‑Delivery 1. Failure to Deliver. If a Pilot fails to deliver the item as agreed and the item is returned to the Sender or undelivered, we will not release payment to the Pilot. The Sender may request a refund of the delivery amount. The service fee is non‑refundable. 2. Lost or Damaged Items. Aero‑Dash is a technology platform that connects individuals; we are not responsible for loss, theft or damage of items. In the event of loss or damage, the Sender and Pilot should first attempt to resolve the issue directly. The service fee will not be refunded. We may provide limited assistance to facilitate communication but are not liable for compensation. Senders should consider purchasing additional insurance for valuable items. 3. Undeliverable Items Due to Non‑Compliance. If items are confiscated, delayed or destroyed due to non‑compliance with airline rules, customs regulations or other laws (e.g., prohibited or undeclared goods), no refund will be issued. The Sender is solely responsible for ensuring items comply with applicable laws and airline policies. 4. Disputes If a Sender or Pilot believes a refund is warranted due to a breach of the Terms & Conditions or this Policy, they must contact Aero‑Dash within 48 hours of the scheduled delivery date. We will review the dispute and may request supporting documentation (e.g., proof of non‑delivery). Our decision on a dispute is final and binding. 5. Refund Processing Approved refunds will be credited to the original payment method. Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account. 6. Non‑Refundable Charges Aero‑Dash’s service fee is non‑refundable once a delivery request has been accepted by a Pilot. In addition, fees associated with identity verification, currency conversion and other optional services are non‑refundable unless otherwise stated. 7. Changes to This Policy We may modify this Refund Policy from time to time. We will notify users of material changes (e.g., by email or through the Platform). Continued use of the Platform after changes constitute acceptance of the updated Policy. 8. Contact Us If you have questions or concerns about this Refund Policy, please contact us at: refunds@aero‑dash.com. ________________________________________